Refund Policy

You may return purchased items (except items on sale) within 7 days of delivery date for a full refund of price without shipping(Delivery) charges. 

In case free delivery was provided for an order, delivery charges of Rs. 250 will be deducted in case of return. 

Bulk Discount items can only be exchanged. They will not be returned. 

Please ensure the product should not be damaged until and unless you receive otherwise.

The policy is NOT applicable on items purchased from "Sale Items", Bridal Sets or products customized in ANY way. 

The policy is NOT applicable on QUEEN SIZE items. QUEEN SIZE items cannot be exchanged or returned. 

Single size items can only be exchanged for the same size. Single size items cannot be exchanged for king/queen size items. 

In case of return/exchange, the item has to be sent back to Ivy Fabrics in Lahore by the customer. Ivy Fabrics will not be held responsible for collecting the item from the customer.

The cost of sending the item back to Ivy Fabrics will be borne by the customer. 

For exchange cases, in cases where Ivy Fabrics collects the exchange items, Rs. 500 collection charges will be payable by the customer. Rs. 200 delivery charges will be applied for delivery of exchange order. 

You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

If you need to return an item, please Contact Us(through ivyfabrics9@gmail.com)  or whatsapp us at 0309-1110919, within 7 days of delivery date with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

The above is in effect from 1st July-2020 for the orders placed on or after the said date. 

Having said this, please do visit Customer Reviews for understanding what our customers say!!!